Archive for the 'email marketing' category

Free Expedited Holiday Shipping Expected

Dec 16 2009 Published by under ecommerce, email marketing

Patagonia - Free 2-Day Shipping - Our Gift to You

I was a little surprised by this email I received from Patagonia today. Free two-day shipping on all orders over $100, through December 22nd. Of course, it’s a standard now that you can get your last minute shopping done and get a free shipping upgrade with larger online retailers. So why is the subject of this email “Free 2-Day Shipping – Our Gift to You”? I would guess that throwing in some free stickers, a free $2 donation to an environmental non-profit, free socks, something else – would resonate much more with most of Patagonia’s customers. I would guess that most of them are savvy enough to know that free two-day is standard fare with most retailers and brands, and it doesn’t have as much of an impact on the open or clickthrough rates as a subject like “Free 2-Day Shipping and Free Donations” or even just “Free 2-Day Shipping Begins Today”.

None-the-less, Patagonia is on it with the promotion, and right on target with timing for the last minute dash for consumers cash.

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Thanksgiving is the New Black Friday

Nov 26 2009 Published by under analytics, ecommerce, email marketing

Happy Thanksgiving everyone! How many marketing emails have you received today? Not many? Me neither. Makes me wonder: why don’t online retailers take advantage of Thanksgiving as a jump start on the holiday shopping season?

The season essentially starts in early November these days, as most retailers start to ramp up  promotions and marketing. But Black Friday is the first day of heavy marketing. Remember when it was Cyber Monday? That’s no longer the case because most internet shoppers now spend time online at home every day, making the Friday after Thanksgiving more of a play than waiting until for everyone to get back to work on Mondays.

So, why not Thanksgiving itself? I was online for a while this morning – and I bet you were too. A quick scan of the analytics data for the various retailers who are clients at SwellPath shows that traffic isn’t down too much – maybe 25% to 50%. I bet it would be a little more solid if emails had gone out pre-dawn.

Thanksgiving Web TrafficI’m going to make a forecast here and now: in the next couple of years, Black Friday will be begin on Thanksgiving morning. Shoppers will start looking for marketing promotions and special deals early Thursday; and they’ll start getting a little shopping in before NFL, turkeys, and pumpkin pie.  But make sure to get those emails (or Tweets, Facebook updates, etc.) out early, because as the folks at Clicky have pointed out, traffic drops off when it’s time to eat.

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